Your Best Friend in The
Mortgage Industry

Nelly is top notch, 5 star, a true professional! She knows her stuff and has outstanding client service. She took the time to understand my needs and then found me... read more great rates and solutions. She always took the time to explain key details to me and helped me get the needed documentation. A true professional across the board!!

Nelly and her team did a great job. Nelly helped guide us through important decisions with our loan and was looking out for our best interests throughout the process. ... read more I would highly recommend her.

I highly recommend Nelly and her team at PNC. I've worked with her on two different mortgage deals and she is fantastic. She's thoughtful, detail oriented and successfully... read more guided me through what can be a complicated process. I plan to work with her again when I'm ready to re-finance.

Nelly was awesome in her follow up and professionalism in completing the loan process! Nelly's staff was amazing also. Thanks for all your help!

Nelly and her team were excellent. Got me a great LOC and everything went as efficient as possible.

Cant even describe the amazing service i got by Nelly. So professional so patient, always available, and most important, will save you money even if you wont ask. i highly... read more recomened her, she made this process to me so nice and easy!

Nelly is wonderful. She worked hard to get me the best rate and helped me understand the best solution for me. Will definitely call Nelly if/when I am in the... read more market again. Thank you Nelly!

Nelly is just a gem and so easy to work with. She "gets her ducks in a row" prior to submitting a loan app to ensure the process goes as... read more smoothly as possible. She's thorough and competent - I've referred friends to her over the years and will continue to do so.

Nelly is the best! She was a pleasure to work with and she worked With! Not sure when she sleeps, but she was always there to answer every... read more question. Blessings, Nelly:

Nelly, from start to finish, made the loan process seamless, educational and low stress. From the first communication to the last, I knew I was in good hands. As a... read more first time homebuyer, I was nervous, but Nelly made it a joy! I recommend Nelly without hesitation.

I recently refinanced my HELOC with Nelly and I must say it was an absolute wonderful and quite seamless experience. The entire process took less than a month and they... read more were able to get me more then I had hoped for an expected. Nelly, Dina and Debbie were all very responsive and worked diligently to get the loan done and exceed all expectations. I would definitely recommend Nelly and her team to anyone looking for any kind of loan.

Nelly did an amazing job. I’ve done a ton of mortgage transactions and this one was one of the best. Thank you Nelly!

Nelly is the most amazing, responsive, and communicative lender! I couldn't say enough great things about her. She made the entire process of buying a home go so smoothly for... read more us, particularly during the stressful escrow process. Nelly always made herself available to answer questions and thoroughly explain every aspect of the process, so we felt like we were in great hands the whole way. I am so appreciative of Nelly's services and highly recommend her to anyone looking to obtain a home mortgage loan!

Nelly was fantastic - very informative and helpful along the way. She got us a low interest rate (not the lowest out there, so I've recently learned, but a very... read more very good one). She was always willing to hop on the phone to talk and was very patient with my many many questions throughout the process, since we were doing both a 1st mortgage loan and a HELOC at the same time. She was great about trying to understand our long term goals and making recommendations that would help us best meet them, I really really appreciated her honest insight into mortgage finance. There was a lot to cover! The whole process to close of escrow took 7 months, but that was more because of COVID times and the underwriters than anything Nelly could control. Nelly & her assistant Debbie were great about checking in regularly, and made handling paperwork very easy. All-in-all, MUCH better than my first experience with a loan office when I bought my house years ago. I'd highly recommend Nelly & her team to friends & family, in addition to anyone reading this review!

Nelly was my loan officer on my refinance. She is friendly, professional and very knowledgeable. Even when you think you have a dumb question to ask her regarding your... read more loan she will answer it until you completely understand that’s something I really can appreciate. I would highly recommend her to friends, family or coworkers😊

We first worked with Nelly a few years ago when we refinanced our house. The experience was so good that when we decided to finance the purchase of a new... read more home, we didn't hesitate to contact her. Once again, she was fantastic to work with. We would not hesitate to recommend Nelly to anyone!

A family friend introduced us to Nelly Melian several year ago exclaiming that "she is awesome." In retrospect, our friend's recommendation of Nelly was an understatement. Nelly is... read more not only an expert at what she does, but she is an amazing human being. Nelly helped us refinance our home not once, but three times. It turns out that it is not the financial institution that we are interested in, but more of the financial intuition that Nelly Melian represents. Nelly is patient, dedicated, kind, and very knowledgeable. During each and every exchange I've had with Nelly seems more like a conversation that I have with my own sisters. Nelly is truly amazing!!!

We recently relocated to CA from WA and the first thing that we did before we moved was look for a good mortgage broker. We had been with PNC for... read more many years so we called them to see if they could recommend someone in the area where we were looking to move to. They had Nelly listed as one of their best. When we flew down to do some initial market research, we stopped in to meet with her. She took her time with us and answered all of our many questions. She's friendly, smart, very knowledgeable and has a great network of people she can draw on for recommendations if you need anything. We were looking for a realtor and she connected us with a great one that we were really happy with. She and her assistant Debbie guided us through the entire process. When it was time to sign papers, my husband was out of town and wasn't going to be available to sign in the timeframe we needed. Nelly and Debbie went out of their way to help me find a solution that allowed us to complete the purchase without delaying closing. They worked seamlessly with both the escrow company and our realtor and they made the entire process easy for us. I highly recommend Nelly and her team. Not only do they really know what they're doing, but they're also genuinely cool people and I wouldn't hesitate recommending them to anyone!

Nelly and her team were amazing. Executed on a Jumbo loan with an incredibly low rate at a very timely manner and handled every step flawlessly.

I have had home mortgage loans the past 20 years. PNC handled 10 of the past 20 years. I find PNC to be a very customer focused mortgage bank... read more and I have enjoyed the process with them. I have had many loan officers in my days, a few from PNC, Nelly is the best. She went beyond to get this done in a decent window, she answered all questions promptly with a phone call and sometimes sent an email after the phone conversation to recap the call. I will use her for all mortage concerns. I also reccomend her and give her 5 stars. She is pleasant to work with and very sharp. You will be in great hands.